At Holu Dolu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward 7-day return policy.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, washed, or altered in any way are not eligible for return.
  • Return Period: You have 7 days from the date of delivery to return your item.
  • Return Process: To initiate a return, please contact our customer service team at [Your Email Address] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
  • Approval: If your return is approved, a refund will be processed to your original method of payment within a certain number of days.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable) for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@holudolu.com with your order number and details of the defect or damage.

Non-Returnable Items

  • Gift Cards
  • Sale Items: Only regular-priced items may be refunded; sale items are non-refundable.

Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].

Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information For any questions regarding returns or refunds, please contact us at:

Holu Dolu
Email: info@holudolu.com
Phone: 03311242828

Thank you for shopping with Holu Dolu. We appreciate your business and are here to ensure you have a positive experience with us.